We are pleased to share the Community Safety & Well-Being Toolkit, a valuable resource designed by SafeTObia to guide you in addressing a variety of issues, including when and how to contact the Toronto Police, access social services, and manage on-street concerns.
Overall Key Reminders:
- Develop protocols and procedures for dealing with shoplifters, and with violence and harassment. It’s hard to think clearly when faced with a shoplifter or a potentially dangerous situation; have a plan in place so everyone – workers, managers, owners – understands what they should do. Look at every possible scenario you may encounter.
- Be clear about what staff should NOT do.
- Provide training to staff and managers on de-escalation techniques to use when dealing with abusive or aggressive customers.
- Make your store undesirable to potential thieves.
- Work with 11 Division law enforcement. Report all incidents of theft, and provide evidence to help identify and prosecute criminals.
If you need support or have questions on any of the above, please reach out the BIA office.
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| Please refer to the toolkit below for comprehensive information on who to contact for specific situations. Whether you encounter a safety issue or require support services, this toolkit provides the necessary contacts and guidelines to ensure you can effectively navigate and address these |
